Help center
Answers, kept close to the desk.
18 guides in 6 topics
Getting started
Setting up your business
Enter your business name, address and opening hours. These appear on your booking page and in the emails your clients receive.
Adding your services
Create each service with its length and, if needed, a buffer for preparation or clean-up. Choose which team members can perform it and which room or station it uses.
Inviting your team
Invite each person by email and give them a role: owner, desk or team member. They set their own password when they accept.
Hours, breaks and time off
Working hours per person
Each team member has weekly hours. Bookings are only offered inside them.
Recurring breaks
Add a lunch or a regular break once and it repeats on the days you choose.
Days off and closures
Block a day or a few hours for one person, or close the whole business for a holiday.
Your booking page
Sharing the link
Copy your booking page link from settings and add it to your website, social profiles or email signature.
What clients see
Your services with their lengths, the team members they can choose, and the times that are free. Hidden services do not appear.
Confirmation and reminder emails
Choose how long before an appointment the reminder is sent and adjust the wording of each email.
Running the day
Using the today view
Check clients in with one tap when they arrive. Mark someone as running late or as a no-show; their record keeps the history.
Moving or cancelling an appointment
Drag the appointment on the calendar, or open it and choose a new time. The client receives a change email.
Working with the waitlist
When a time opens, the waitlist for that service shows who asked first. Offer the slot by email from there.
Client records
Notes on a client
Add internal notes from a client record or from an appointment. Clients never see them.
Finding a client
Search by name or email from anywhere in the app.
Exporting or deleting a client
Owners can export a client’s record or delete it when the client asks.
Your subscription and account
Changing your plan
Write to us to add people, rooms or a location. Changes are confirmed in writing before they apply.
Cancelling
Send a cancellation request from the account owner’s email address. Cancellation takes effect at the end of the current subscription period.
Getting your data back
Before your subscription ends, ask for an export of your clients and appointments.
Questions people ask first
About plans, reminders, data and what Ostera is for. Anything else: contact us.
How much does Ostera cost?
Plans are quoted on request, based on the number of people taking appointments, your rooms or stations and your locations. Write to us and you will receive the plan and its subscription fees in writing before anything starts.
Is there a contract or a minimum term?
The term is the one stated in your order. Cancellation takes effect at the end of the current subscription period, as described in our Cancellation Policy.
Do clients need an account to book?
No. Clients give their name and email when they book, and receive a confirmation email.
Do you send text-message reminders?
Reminders and confirmations are sent by email. If text messages matter to your business, ask us what is available for your plan.
Is Ostera suitable for medical or health practices?
Ostera is designed for service businesses such as studios, salons, workshops, driving schools and groomers. It is not built for medical or health records.
Where is our data kept?
With a professional hosting provider, over encrypted connections. We act as your processor for client data under our Data Processing Addendum. Ask us if you need specific details for your records.
How do we get help?
Email us at the address on this page or call during business hours. Help center guides cover setting up services, hours, the booking page and the team.