Features
From the first click
to the next visit.
Nine parts of one quiet system. Each works on its own; together they keep the front desk ahead of the day.
01 / 09
Online booking page
A booking page under your business name. Clients see your services with their lengths, can choose who they would like to see, and are only offered times that are genuinely open. They get a confirmation by email as soon as they book.
- Services grouped the way you sell them
- Times offered from real availability
- Client chooses a staff member, or lets you assign one
- Confirmation email sent on booking
Linden Studio
Choose a service
02 / 09
Service catalog with durations
Describe each service once: how long it takes, whether it needs clean-up time after, who on the team can do it and which room or station it uses. Ostera uses that to work out what can actually be offered.
- Lengths and buffers per service
- Who can perform each service
- Room or station the service needs
- Services can be hidden from the public page
| Service | Length | Buffer | Space |
|---|---|---|---|
| Cut & finish | 45 min | 10 min | Chair |
| Colour refresh | 90 min | 15 min | Colour bay |
| Beard trim | 30 min | — | Chair |
| First consultation | 15 min | — | Any |
03 / 09
Team and room calendars
See the whole day across the team in columns, or switch to rooms and stations to see what is in use. Move an appointment by dragging it; the client is told by email.
- Columns per staff member
- Rooms and stations as their own calendars
- Day and week views
- Reschedule with a change email to the client
Maya
Theo
Ines
Chair 2
04 / 09
Availability and breaks
Set regular hours for each person, add breaks that repeat, and block out days off or one-off absences. Bookings respect all of it automatically.
- Weekly hours per person
- Recurring breaks
- Days off and one-off blocks
- Business-wide closures
Maya · hours, lunch break, Wednesday off
05 / 09
Confirmations and reminders
Clients receive a confirmation email when they book, a change email if the time moves, and a reminder ahead of the appointment. You decide the timing and the wording.
- Confirmation on booking
- Reminder timing you choose
- Change and cancellation emails
- Your own wording
06 / 09
Waitlist
When a day is full, clients can join the waitlist for a service. If a time opens up, the desk sees who is waiting and can offer it with one email.
- Waitlist per service and day
- Visible order of requests
- Offer an opening by email
Waitlist · Sat · Cut & finish
07 / 09
Client records
Every client has a record with their contact details, past visits, upcoming appointments and the notes your team leaves. It builds itself from bookings.
- Visit history kept automatically
- Internal notes
- Upcoming and past appointments
- Late arrivals and no-shows recorded
Sam Okafor
4 visits · 0 no-shows
Oct 02Colour refresh
Aug 21Cut & finish
Note · Prefers afternoon times.
08 / 09
Today view for the desk
A screen made for the front desk. Today’s appointments in order, with one-tap check-in, a running-late flag and no-show marking. The calendars update for the whole team.
- Check-in with one tap
- Running-late and no-show marks
- Next arrivals at a glance
- Shared with staff calendars
2
Here
6
Expected
1
Late
1
No-show
11:00Lena W.No-show
11:30Dev P.Check in
13:00Rosa M.Expected
09 / 09
Roles and access
Give each person a role. Owners manage settings and the team; desk staff run the day; team members see their own calendar and the client notes they need.
- Owner, desk and team roles
- Per-person sign-in
- Notes visible according to role
| Can | Owner | Desk | Team |
|---|---|---|---|
| Change settings | |||
| Run the today view | |||
| Edit any calendar | |||
| See own calendar | |||
| Read client notes |
Want to see it with your own services?
Plans are set up on request. Tell us about your team and your rooms.
Talk to us